Privacy Policy

This Privacy Policy describes how LUNARBAY GROUP (HONGKONG) LIMITED ("Lunarbay Group," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at www.lunarbaygroup.com, use our mobile applications, play our games, or otherwise interact with our services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, username, password, and other information you provide during the registration process.
• Profile Information: Information you provide in your user profile, such as profile picture, bio, and preferences.
• Communications: Information you provide when you contact us, such as customer support inquiries, feedback, or responses to surveys.
• Transaction Information: If you make purchases through our Services, we collect billing and payment information.

1.2 Information We Collect Automatically

• Usage Information: Information about your interactions with our Services, including gameplay data, features used, time spent, and other activities.
• Device Information: Information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: General location information derived from your IP address or more precise location if you grant permission.
• Log Data: Information that your browser or device automatically sends whenever you visit our website or use our applications, such as your IP address, browser type and settings, access times, and referring website addresses.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Creating and maintaining your account
• Personalizing your experience
• Communicating with you about our Services, updates, and promotions
• Responding to your comments, questions, and requests
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Complying with legal obligations

3. Sharing of Information

We may share your personal information with:

• Service Providers: Third-party companies that perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
• Business Partners: Partners with whom we jointly offer products or services.
• Affiliates: Companies related to Lunarbay Group by common ownership or control.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property, or that of our users or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent
• Objecting to or restricting certain processing activities
• Requesting portability of your information
• Opting out of marketing communications

To exercise these rights, please contact us at bd@lunarbaygroup.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including to Hong Kong and other countries where Lunarbay Group and its service providers operate.

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Services prior to the change becoming effective. We encourage you to review our Privacy Policy periodically.

9. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means:

• We process your data lawfully, fairly, and transparently.
• We collect data for specified, explicit, and legitimate purposes.
• We ensure data is adequate, relevant, and limited to what is necessary.
• We keep data accurate and up to date.
• We store data only as long as necessary.
• We process data securely and protect against unauthorized processing, loss, or damage.

The legal bases for processing your information include:

• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations

10. CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). Under the CCPA, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Request deletion of your personal information
• Opt-out of the sale of your personal information
• Non-discrimination for exercising your rights

In the past 12 months, we have collected the categories of personal information described in Section 1. We do not sell your personal information as defined by the CCPA.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

LUNARBAY GROUP (HONGKONG) LIMITED
Room 602, 6/F, Kai Yu Commercial Building
2C Argyle Street, Mongkok, Kowloon, Hong Kong
Email: bd@lunarbaygroup.com

Last Updated: June 3, 2025

Back to Home